Terms & Conditions
Customer Care
Kirin Antiques is a boutique antiquities store located in Tokyo specializing in antique Japanese hanging scrolls. Our customer care is of the utmost importance, and we are dedicated to providing excellent service to our clients. Whether you have questions about our products, need assistance with your purchase, or require any other support, we are here to help. Feel free to reach out to us with any queries or concerns, and we will ensure that you have a satisfying experience with us.
Privacy & Safety
At Kirin Antiques, we prioritize the privacy and safety of our customers. We are committed to transparently communicating how we handle and safeguard your personal information. From the use of secure payment gateways to the responsible collection of data, we take every measure to protect your privacy. Our detailed privacy and safety policy is designed to build trust and reassure you that your information is secure when you engage with us.
Wholesale Inquiries
For retailers interested in showcasing our exquisite products, we welcome wholesale inquiries. We believe in fostering mutually beneficial partnerships and are eager to provide detailed information to facilitate your decision in working with us. Whether you are a small boutique or a larger retailer, we invite you to explore the opportunity of featuring our unique collection. Contact us to learn more about our wholesale terms and how we can collaborate to bring our antique treasures to your customers.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments
Duty and Taxes
Please consult your country's customs office to ascertain applicable import duties and taxes. We apologize for any inconvenience, but we do not have regarding these tax amounts, as they are governed entirely by your country's policies.
We recommend that you reach out to your country's customs office to determine the relevant import duties and taxes.
Fulfilment Process
We understand that every piece we sell is not only valuable but also irreplaceable. Our shipping and fulfilment process is designed to ensure each item arrives safely, securely, and on time.
Professional Packaging
All items are packed by experienced art and antique shippers using museum grade materials. Fragile and high-value objects receive custom crating as needed.
Trusted Carriers
We work with established logistics partners such as DHL, Nippon Express, Japan Post (EMS), ensuring reliable domestic and international delivery.
Insurance Coverage
Every shipment is fully insured for its purchase value from our door to yours, giving buyers peace of mind throughout the journey.
Global Delivery
We ship worldwide and share with our customers all the information regarding their package, such as tracking number etc.